Is the link not working? It is possible that your email address has changed since your previous order. Contact us by telephone on +33 (0)4 79 06 32 32 or at the following email address: firstname.lastname@example.org
Tick the option I haven’t bought a skicard before on the 2 nd step of the process. Skicards are free of charge. You will have to upload a photo for each new 13 days+ skipass when you come to the “skipass personalisation” stage
*tip: if you don’t have a photo, take one with your mobile phone or tablet, email it to your inbox, and download it from there.
Existing online customer:
Tick the option I already have skicards in my possession. During the skipass personalisation step, after signing in, you need to select each skier from the dropdown list – Surname, First name – then the card number that comes up underneath.
At stage 2, choosing your options, you just need to tick: I have a card but not for every skier. Then you’ll be able to receive skipasses at your home address or pick them up when you arrive in resort.
Click on “parcourir” (browse), and choose a photo of yourself that clearly shows your face.
*tip: if you don’t have a photo, take one with your mobile phone or tablet, email it to your inbox, and
download it from there.
This means that either:
- the skier already has a customer account.
- in previous years, somebody else purchased a skipass for them.
Contact the person in question to obtain their login details. If you don’t remember who it was,contact us by telephone on +33 (0)4 79 06 32 32 or via email at the following address: email@example.com
Opt for peace of mind and receive your skipasses in 8 days within France and in 15 days outside France.
All orders that opt for home delivery must be made at least 8 days before the 1 st day of skipass validity.
When you arrive in resort, bring your order number and proof of identity to one of our sales points to collect your skipass.
All orders that opt to collect skipasses in resort must be placed at least two days before the 1 st day of skipass validity (d-2).
Your skipass will be topped up automatically at the turnstile from your first day of skiing.
*tip: check that your skipass number is the same one as in your order confirmation email. You must be in possession of this hands-free badge (01-16147133534635*****- *)