OUR COMMITMENTS

For several months now, alongside all the French mountain professionals, Val d’Isère Téléphériques has been preparing to open, restructuring and adapting to ensure you can enjoy a wonderful holiday. Our aim this winter is to make sure you get a chance to recharge your batteries, to share precious moments together and to make the most of our exceptional playground, in total safety.

In order to achieve that, we have made the following commitments:

COMMITMENT 1:

Safety for all, above all else

All of Val d’Isère’s ski area and ski lifts will be open without any restrictions. We will of course pay close attention to how the situation develops and will adapt if necessary. A range of measures aimed at guaranteeing a clean, safe environment for all will be put in place, in accordance with the regu­lations relating to transport:

- Dedicated signage as reminders of the protective measures and social distancing rules in place.

- Hand sanitiser distribution points.

- Masks must be worn, from the age of 11, in all sales outlets, queues and in ski lifts, but not on the ski runs. Ski freely, the views won’t be masked!

- Regular cleaning of cabins.

- To offer you the very best welcome, all employees have been trained in health risks and preventive measures to minimise as far as possible the risks to them, to their colleagues and of course, to you!

COMMITMENT 2

Making your holiday easy

Please try to book your skipasses online, using your computer, tablet or smartphone. Order with total peace of mind, asyour skipasses can be refunded in full until the day before your first day of skiing.

On site, we have adapted all of our sales outlets to welcome you in the best possible conditions. We have installed protective screens to guarantee the safety of our employees and customers.

Credit card readers, terminals and tablets will be cleaned and sanitised regularly. Our staff will greet you with a smile, behind their mask!

COMMITMENT 3 :

To protect ourselves while protecting our natural playground

Please dispose of your face mask in a wastebin -  a used mask takes 450 years to biodegrade. Wastebins are available for your use near the ski lifts.

Don't let masks destroy the natural environment.

Download the full commitment chart

 YOUR QUESTIONS 

When will the ski area open?

The teams at Val d’Isère Téléphériques are currently pulling out all the stops to get the ski area ready for you. One thing is sure, the ski area will be ready to open, in accordance with health and safety measures as soon as we are given the green light. We will be ready and waiting to welcome you again to our slopes. 

I have already ordered my season pass what can I do ?

If you have already ordered a season pass, we are currently waiting to find out the opening date of the ski area and will compensate you accordingly. We will let you know inform you as soon as possible.

I want to buy my skipass what do you suggest ?

If you have not yet ordered your ski pass, either for a short stay or for the season, we recommend that you wait a little longer. We will get back to you very soon with more information.

Where will I need to wear a mask?

The regulations in place since Summer 2020 have allowed us to incorporate the protective measures and ensure they work efficiently. This winter, whilst everyone over the age of 11 will be required to wear a mask in sales outlets, queues and ski lifts, you can come and make the most of the fresh air, wide-open spaces and ski freely.

What health and safety measures have been put in place by Val d’Isère Téléphériques to guarantee I can ski with total peace of mind?

- Dedicated signage as reminders of the protective measures and social distancing rules in place.

- Hand sanitiser distribution points.

- Masks must be worn, from the age of 11, in all sales outlets, queues and in ski lifts. Ski freely, the views won’t be masked!

- In sales outlets, protective screens have been installed to guarantee the safety of both our employees and our customers.

- Credit card readers, terminals and tablets will be cleaned and sanitised regularly. Our staff will greet you with a smile, behind their mask!

- Regular cleaning of cabins.

How can you limit contact and avoid busy areas on the ski area?

Before you arrive, please try to book your skipass online here:

Buy online

If you are on site and have a skicard already, you can recharge your skipass without going to a sales outlet.

While you’re out skiing for the day, you can check the live ski lift waiting times thanks to the Val d’Isère Ski app.

Will there be any access restrictions to the ski lifts and ski runs?

No capacity or passenger flow restrictions will be applied to the ski lifts. The entire ski area will be open. We will of course pay close attention to how the situation develops, whilst monitoring government measures, and will adapt if necessary.

Is my skipass refundable?

Your skipasses can be refunded in full until the day before your first day of skiing.

What happens if the ski area closes due to another lockdown?

If this happens, we will compensate all of our customers.

Do you provide protective face masks?

Protective face masks (3€) and neck warmers (7€) are available to buy from all of our sales outlets and the Lounge (Solaise Massif).

What is the situation with the Valbus shuttle?

Masks must be worn in in the free Valbus shuttle that operates in the village.

Reduce your waiting time by checking the shuttle’s live location on the Val d’Isère Ski app.

We look forward to welcoming you again very soon. In the meantime, take care of yourself and your loved ones.