YOUR QUESTIONS 

Is the healthpass compulsory ?

In accordance with the latest government announcements, a health pass is no longer required to access ski lifts. 

You have the option of being tested at one of Val d’Isère’s testing centres:

Find out more about testing centers

I haven’t ordered my skipass yet, what would you advise?

You can still order your skipass without worrying; we will refund any unused skipasses without requiring justification up until the day before they start.

Where will I need to wear a face mask?

In line with regulations, face masks are required from the age of 6 on all closed ski lifts (gondolas, cable cars and funicular). Masks are not required on the slopes, so come and enjoy the fresh air and wide-open spaces, and ski freely.

What health measures have been put in place by Val d’Isère Téléphériques to ensure peace of mind while skiing?

- Dedicated signage is on display reminding people to take preventative measures and follow social distancing markers.

- Hand sanitiser distribution points have been installed.

- Face masks must be worn from the age of 6 upwards on all closed ski lifts (gondolas, cable cars and funicular). But you can soak up the views freely – no mask is needed when you are skiing!

- At sales points, protective screens have been installed to ensure the safety of staff and customers. 

- Payment terminals, turnstiles and tablets are regularly cleaned and disinfected. Our friendly staff will welcome you wearing masks, but always with a smile! 

- Ski lift cabins are cleaned regularly.

How can I limit contact and avoid busy spots on the ski area?

Buy your skipass online on our website before you arrive:

Buy online

If you are on site and already have a skicard, you can recharge it without having to go to a salespoint. During the day, check the ski lift waiting times in real time using the Val d’Isère Ski app.

Are there access restrictions on the ski lifts and on the slopes?

The ski lifts are currently accessible without restricted capacity or altered journey times. The ski area is open in its entirety. We are paying close attention to how the situation develops and to government measures and will adapt accordingly if required.

Will my skipass be refunded? 

We guarantee a full refund of any unused skipasses, up until the day before they start.

What will happen if the ski area closes due to another lockdown?

In the event of an official closure, we commit to compensating any clients who are affected.

What is the situation on Valbus shuttlebuses?

Masks must be worn from the age of 6 on the free Valbus shuttlebuses that run throughout the village. 

Limit waiting times before boarding by checking your shuttlebus’ geolocation in real time on the Val d’Isère Ski App.

Do you provide face masks?

Masks (3€) and neck-warmers (10€) can be bought at all of our sales points and at the Lounge (Massif de Solaise).

  COMMITED TOGETHER   

SIMPLE BUT RESPONSIBLE MEASURES

I wear an approved mask or neck warmer

Approvedmasks (surgical or class 1 medical) or neck warmers must bewornfrom the age of 6 in the following places on all closed ski lifts (gondolas, cable cars, funicular).

DID YOU KNOW ? You don’tneed to wear a mask on the slopes, somake the most of the fresh air !

I respect social distancing rules

I leave a 1-metre gap betweenmyself and thosearound me :

- In all queues, bothinside and outside.

- In all places wheremembers of the public are gatheredtogether (sales outlets, viewpoints…)

- By respecting the signage.

I buy and recharge myskipass online, or by using the terminalsprovided for thatpurposewherever possible.

DID YOU KNOW ? Keep a ski tip awayfromyourneighbours to be sure you are social distancing !

I sanitise my handy when I take my gloves off

Hand sanitiserisavailable for your use in the following places :

- Enclosed ski lift buildings.

- First aidposts.

- Sales outlets, welcome areas and services.

- Public toilets (if you are not able to washyour hands).

YOUR SKI AREA IS CHANGING WITH THE TIMES

We are putting arrangements in place to ensure the best welcome

Our teams are stillsmilingbehindtheirmasks as theywelcomeyou !

All of ouremployees are trained in health and safetyrisks and protective measures.

Our sales outlets and welcome areas have adapted to the currenthealth restrictions (social distancing instructions and signage on site).

A large number of skipass sales and recharge terminals have been installed.

DID YOU KNOW ? Remember to use valdisere.skiwhenyoubuyyourskipasses online.

We are updating our operating conditions

Contact surfaces willberegularlycleaned in all ski lifts and cable cars and windows are left open whenever possible.

Ski lift access queues are organised to enable social distancing.

Our ski lift hourly flow is increased to reduce queues.

No restrictions to numbers of skiers on the slopes.

We are changing our sales terms and conditions 

Our cancellation and refundterms and conditions willadapt in line withhealth and safety restrictions.