Please contact the Ski Patrol and Rescue Team
🕔 Available from 8 am to 6 pm
The Ski Patrol central answers all your calls
💡 Tip: Find this number on your ski pass.
Hundreds of men and women work behind the scenes to guarantee that the runs are kept safe and functional: piste groomer drivers, ski patrollers, first aiders…
A whole host of professionals are on hand to oversee your visit and make it as safe as possible.
The daily missions of ski patrollers - first aiders:
• Inform
• Prevent
• Rescue
Day and night, the snow groomers work meticulously to secure and maintain the slopes, reducing the risk of accidents and ensuring optimal skiing conditions.
Our staff maintain the ski lifts on a daily basis and keep an eye on you throughout the day to ensure your journey is as safe as possible.
Skiers and snowboarders must ski in such a manner that they do not endanger or prejudice others.
Skiers and snowboarders must pay attention at all times. They should adapt their speed and behaviour to their ability as well as the slope conditions, snow, weather and other users.
A skier is permitted to overtake and pass another skier to the left or right, but always leaving plenty of room in case the slower skier changes their trajectory.
Skiers or snowboarders further up the slope must choose their path wisely, in order to ensure the safety of the skiers and snowboarders below.
Before setting off again after stopping or merging with another slope, skiers and snowboarders must check both uphill and down to ensure the coast is clear.
Skiers and snowboarders should avoid stopping on narrow parts of the slope or where there is low visibility. In the event of a fall, the skier or snowboarder should get up or move to the side of the slope as quickly as possible.
A skier or snowboarder either climbing or descending on foot must keep to the side of the piste.
All skiers and snowboarders must comply with the information given on the slope signage at all times.
Any person who has caused or witnessed an accident must offer assistance, namely by raising the alarm. They should also assist the ski patrol if required.
Any person who has caused or witnessed an accident must report to the ski patrol.
Essential equipment
Before each session, please ensure you have the following with you:
A DVA (Avalanche Victim Detector), shovel and probe are compulsory.
A first aid kit and mobile phone are strongly recommended.
Get to know your group, and each individual’s level before you set off.
Check the weather conditions and avalanche warning.
Make sure you know how to use your DVA, shovel and probe (before you set off replace the batteries and ensure you are able to raise the alarm if necessary).
Research the sector ahead of time (GPS, rescue information etc).
Prepare for the unexpected: warm gloves, sun screen, first aid kit, repair kit, food, and a hot drink.
Respect safety distances when skiing downhill, watch out for each other, and stop in safe areas.
Practice using the DVA equipment on a regular basis.
Expenses (for rescue or transport) are never covered by social security, which is why it is so important to be insured.
Add the «carré neige» insurance to your basket after you have chosen your skipass.
1-7 days: €3,50 per day
8-15 days: €28 per day
Individual season pass: €49*
You benefit from:
coverage of rescue costs in the event of a skiing and snow sports accident on and off-piste accessible from the ski lifts
reimbursement of ski passes and/or lessons
reimbursement for ambulance transportation
repatriation assistance
coverage in the event of serious illness
All emergency rescue costs are payable in accordance with local council rulings. Off-piste rescue costs from remote areas, accessible or not by ski lift, rescue party, night searches, etc. will incur billing calculated on the basis of the ski patrol team's hourly costs. The cost of ambulance or medical helicopter intervention is not included in the rates above.
We invite you to consult the Municipal Order regarding safety on the alpine ski slopes throughout the Val d'Isère ski area. This order has been drawn up in consultation with the municipality, the ski lift operator, the Régie des Pistes and other stakeholders, to ensure the safety and proper management of the ski area.
It defines, among other things:
what constitutes an alpine ski slope and what falls under off-piste and is not considered a marked slope
the conditions of access to the slopes and the authorised snow sports activities and equipment
the different difficulty levels of slopes, along with their associated colour-coded signage
the slopes coding system (marking, poles and other types of signage)
the responsibilities and prohibitions of users of the ski area
information provided to users and its location
obligations of the Régie des Pistes, the Ski Lift Company, as well as various operators located within the ski area.
