FAQ

Yes, you can buy one or multiple skipasses or pedestrian lift passes valid for the 2019-2020 season for durations ranging from ½ a day to 15 days. You can select the duration and ski area on this page.

Skipasses are personalised and non-transferable; that means it isn’t possible to lend or resell them. If you would like to cancel your skipass, see “My order: Modification, Cancellation, Refunds, Confirmation, Receipt.”

Please contact us via email at contact@valdisere.ski or by telephone on +33 (0)4.79.06.32.32.

After logging into your account, at the “skipass personalisation” stage, select the surname and first name of each skier from the drop down menu, and then the card number below. If the number doesn’t appear or if you have changed your card mid-season, please email us on contact@valdisere.ski.

Half-day skipasses are only available for afternoons from 12.45pm in Val d’Isère only or Val d’Isère + Tignes. To select an afternoon pass, visit the valdisere.ski homepage. Click on the ski area of your choice. For “Duration”, select half-day. 

With a Family Pass, everybody skis at the child rate. To take advantage of this offer, your group must be made up of a minimum of 4 people: 1 or 2 adults aged between 22 and 74, and 2 to 5 children aged between 5 and 17 (or 21 if students). The Family discount is applied to your order automatically when you enter the details of a family group skiing for the same duration, starting on the same day. Family Passes are available for 6 and 7-day durations. Please note, this offer is only valid for members of the same family.

A Solaise Pass provides access to the following ski lifts:

- Solaise gondola lift

- Datcha chair lift

- Glacier chair lift

- Madeleine chair lift

- Rogoney chair lift

- Legettaz ski tow

- Pim Pam magic carpet

- Poum magic carpet

A Liberty Pass lets you ski on non-consecutive days. That means you can take a break in your ski week, which is perfect in the event of bad weather or if you want to try a different activity. For example, with a 5 days out of 6 Liberty Pass, you can use your 5 ski days at any point during a period of 6 consecutive days.

Liberty Passes are available for 5, 6 and 7 days.

A Pedestrian Pass provides access to the following ski lifts:

- Solaise gondola lift

- Fornet cable car

- Vallon gondola lift

- La Daille gondola lift

- Olympique cable car

- Funival funicular

- Bellevarde chair lift

- Pim Pam and Poum magic carpets

Pedestrian Passes are available for one return journey, a whole day, 6 days or a whole season.

You can order a free “under 5s” skipass direct from www.valdisere.ski. Select your skipass, click on “1 skier” at the first stage and then add a child under the age of 5. Skiers over 75 can order their free skipass by visiting a sales point with valid ID showing their date of birth.

Please note, you may be required to prove your age at any time by our team to ensure that it matches that on your skipass.

Your skipass gives you access to your chosen ski area as well as all of its facilities (slopeside restaurants, picnic rooms, play areas, etc.). If you have a 2 to 15-day Val d’Isère + Tignes ski area pass, you are also entitled to one free swimming pool admission during your skipass validity period.

Ski lessons are not included with your skipass. You may add insurance as an additional charge after having selected your skipass online or buying from a sales point.

If you have a 2 to 15-day Val d’Isère + Tignes skipass, you are entitled to one free swimming pool admission to use during your skipass validity period. All you have to do is show your skipass at the Val d’Isère Aquasports Centre to take advantage of this benefit.

If you have recharged your card, please validate your skipass at a skipass dispenser before visiting the swimming pool.

If you have purchased a 6-day or longer skipass, you have the option of extending your skipass at a preferential rate for an additional 1 or 2 days (also valid for Family Pass holders). If you have purchased a 15-day skipass, you can extend it for as long as you like.

These extensions are only available at our sales points, where you must show your original skipass.

There is no preferential student rate. However, those aged between 18 and 21 with valid student ID may be included as part of a Family Pass if they are accompanied by adults (to qualify for a Family Pass, groups must have a minimum of 4 people).

Group rates are valid for groups of 20 people and over who wish to order the same skipass (date, duration, ski area and age bracket). You will be asked to provide proof of membership to an association or company. In order to benefit from our group rates, please email stvi.commercial@compagniedesalpes.fr

Carré Neige is insurance that covers you in the event of an accident on the ski runs or off-piste. Choosing this option means you will be eligible for skipass refunds and the cost of emergency services will be covered in the event of an accident (subject to conditions). For more information about insurance, visit: https://carreneige.com/en/

You have the option of taking out Carré Neige season insurance when you buy your season skipass online. It costs 35€ for the 2019-2020 season and covers you in the event of an accident on the ski runs or off-piste. You can also select Family season insurance for family groups of 3 and over. It is only available from sales points for a cost of 90€.

Carré Neige insurance covers you for off-piste skiing. See the terms and conditions at https://carreneige.com/en/

A skier’s age is taken from their age on the first day of skiing. If you can’t move on to the next stage, check that you have provided the date of birth in the DD/MM/YYYY format and that it matches the skipass/price selected.

If you have a problem entering skier names, go to “My Account”, “My Contacts” and enter the names before placing your order.

That means that the skier is already linked to a different account. Contact the person in question to find out their username. If they don’t remember what it is, contact us by telephone on +33 (0)4 79 06 32 32 or by email at contact@valdisere.ski .

When you pass the 50€ threshold, your voucher will be valid for the current season. If it is not used, it will be automatically converted into a promotional code valid for the next season. If you received your voucher via a sales promotion, it will be valid for both the current and the next season.

If our package went missing, don’t worry! We will cancel the skipasses and reprocess the order. If it is close to your Val d’Isère arrival date, you can pick up your skipasses from one of our sales points to make sure you receive them in time. Email us at contact@valdisere.ski quoting your order number and surname.

Remember to check that your order or part of your order does not include a recharged card. If it does, we are not able to send the cards to your home address. If you no longer have the cards in question you can contact us by phone on +33 (0)4 79 06 32 32 or by email at contact@valdisere.ski.

You can only pay using chèque vacances at one of our sales points. Please note, we cannot give change from chèque vacances.

Email us at contact@valdisere.ski to check the status of your order.

Email us at contact@valdisere.ski with your surname.

If you would like to modify your skiing start date, email contact@valdisere.ski with your surname, order number and the new date you wish to start skiing.

The receipt for your order is available in your confirmation email and in the “My Account – my orders” area.

To make a claim, visit https://ticketoski.fr/en/val-d-isere.