FAQ
Answers to your questions on purchasing and topping up skipasses
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Click on this link: https://www.valdisere.ski/fr/resetting/request and you will be sent an email containing instructions on how to reset your password.
If the problem continues, please contact us at the following address:
Hint: the email address belongs to the person who paid for your previous transactions.
Click on “My Account” in the top right of the screen or from the menu on the left hand of your mobile or tablet. You can update your contact details, add or edit your contacts, and add rechargeable card numbers.
To remove a contact or a rechargeable card number, please email us at contact@valdisere.ski
Yes, you can buy one or multiple skipasses or pedestrian lift passes valid for the 2022-2023 season for durations ranging from ½ a day to 6=7 days. You can select the duration and ski area on this page.
Skipasses are personalised and non-transferable; that means it isn’t possible to lend or resell them. If you would like to cancel your skipass, see “My order: Cancellation;
Choose a skipass from the homepage and then log in or create an account. At the “skipass personalisation” stage, select that you already have a rechargeable card then enter the short number in the 111 222 333 2 format, or the long number in the 01-1614 1111 2222 3333 4444-5 format. Your recharged skipass will be valid as soon as payment has been made - you can start your ski day without going through the skipass desk.
Tip: check that your skipass number is the same as the one on your order confirmation email.
Please contact us via email at contact@valdisere.ski or by telephone on +33 (0)4.79.06.32.32.
After logging into your account, at the “skipass personalisation” stage, select the surname and first name of each skier from the drop down menu, and then the card number below. If the number doesn’t appear or if you have changed your card mid-season, please email us on contact@valdisere.ski.
The Val d’Isère skipass is only available for the duration of a single afternoon or one full day.
Half-day skipasses are only available for afternoons from 12.45pm in Val d’Isère only or Tignes - Val d’Isère. To select an afternoon pass, visit the valdisere.ski homepage. Click on the ski area of your choice. For “Duration”, select half-day.
This offer entitles you to a total discount of 100 € for 6-11 day passes and 200 € for 12-13 day passes. To benefit from this offer, you must buy simultaneously between 4 and 7 packages (same duration, from 6=7 days, only 1 payment) with at least 2 children between 8 and 13 years old, no matter the age of the other persons. The discount is automatically applied in your basket when you fill in the composition of your group for the same duration and the same first day of skiing.
A Solaise Pass provides access to the following ski lifts:
- Solaise gondola lift
- Datcha chair lift
- Glacier chair lift
- Madeleine chair lift
- Rogoney chair lift
- Legettaz ski tow
- Pim Pam magic carpet
- Poum magic carpet
A Pedestrian Pass provides access to the following ski lifts:
- Solaise gondola lift
- Fornet cable car
- Vallon gondola lift
- La Daille gondola lift
- Olympique cable car
- Funival funicular
- Bellevarde chair lift
- Pim Pam and Poum magic carpets
Pedestrian Passes are available for one return journey, a whole day, 6 days or a whole season.
You can order a free “under 5s” skipass direct from www.valdisere.ski. Select your skipass, click on “1 skier” at the first stage and then add a child under the age of 8. Skiers over 75 can order their free skipass by visiting a sales point with valid ID showing their date of birth.
Please note, you may be required to prove your age at any time by our team to ensure that it matches that on your skipass.
Your skipass gives you access to your chosen ski area as well as all of its facilities (slopeside restaurants, picnic rooms, play areas, etc.). If you are a 6 to 11-day Tignes - Val d’Isère skipass holder, you’ll enjoy two free entries to the swimming pool during your skipass validity period, or four free entries to the swimming pool if you are a 12 to 15-day skipass holder.
Ski lessons are not included with your skipass. You may add insurance as an additional charge after having selected your skipass online or buying from a sales point.
If you have recharged your card, please validate your skipass at a skipass dispenser before visiting the swimming pool.
There is no preferential student rate.
Group rates are valid for groups of 20 people and over who wish to order the same skipass (date, duration, ski area and age bracket). You will be asked to provide proof of membership to an association or company. In order to benefit from our group rates, please email stvi.commercial@compagniedesalpes.fr
Carré Neige is insurance that covers you in the event of an accident on the ski runs or off-piste. Choosing this option means you will be eligible for skipass refunds and the cost of emergency services will be covered in the event of an accident (subject to conditions). For more information about insurance, visit: https://carreneige.com/en/
You have the option of taking out Carré Neige season insurance when you buy your season skipass online. It costs 49€ for the 2022-2023 season and covers you in the event of an accident on the ski runs or off-piste. You can also select Family season insurance for family groups of 3 and over. It is only available from sales points for a cost of 125€.
Carré Neige insurance covers you for off-piste skiing. See the terms and conditions at https://carreneige.com/en/
A skier’s age is taken from their age on the first day of skiing. If you can’t move on to the next stage, check that you have provided the date of birth in the DD/MM/YYYY format and that it matches the skipass/price selected.
If you have a problem entering skier names, go to “My Account”, “My Contacts” and enter the names before placing your order.
That means that the skier is already linked to a different account. Contact the person in question to find out their username. If they don’t remember what it is, contact us by telephone on +33 (0)4 79 06 32 32 or by email at contact@valdisere.ski .
Only Season Pass holders need to add a photo: click on the “+” button to upload the file. If you don’t have a photo saved on your computer, you can take a photo on your phone and email it to us at contact@valdisere.ski.
The Valdi’z loyalty programme allows you to collect points with each order that can be exchanged for vouchers to use on future orders.
For every 20€ I spend, my account is credited with 1 Valdi‘z point.
Once you’ve reached 50 Valdi’z points, 1 Valdi’z = 1€.
To receive a gift voucher, you first have to collect 50 Valdi’z, then you will then be given a 50 euro voucher to use during the current season. If you do not use the voucher, it will be converted into a promotional code that you can use the following season.
When you pass the 50€ threshold, your voucher will be valid for the current season. If it is not used, it will be automatically converted into a promotional code valid for the next season. If you received your voucher via a sales promotion, it will be valid for both the current and the next season.
In order to receive and use a voucher, you must first have reached the 50€ limit (See “How do vouchers work”).
To buy a skipass and start skiing on the same day, you can choose to recharge a card, or pick one up from a skipass dispenser or sales point using “click and collect.”. Postal delivery (3 € charge) is only available a minimum of 7 days before the 1st ski day for mainland France and 15 days for overseas.
If our package went missing, don’t worry! We will cancel the skipasses and reprocess the order. If it is close to your Val d’Isère arrival date, you can pick up your skipasses from one of our sales points to make sure you receive them in time. Email us at contact@valdisere.ski quoting your order number and surname.
Remember to check that your order or part of your order does not include a recharged card. If it does, we are not able to send the cards to your home address. If you no longer have the cards in question you can contact us by phone on +33 (0)4 79 06 32 32 or by email at contact@valdisere.ski.
To change delivery methods, contact us by telephone on +33 (0)4 79 06 32 32 or by email at contact@valdisere.ski.
Please note, delivery times vary depending on the skipass collection method (See “What are the various options for picking up my skipasses and how long do they take?”)
Check that you’ve ticked the “I accept the sales terms and conditions” box. If the problem continues, take a screengrab and email it to us at contact@valdisere.ski to check the status of your order.
You can only pay using chèques vacances at one of our sales points. Please note, we cannot give change from chèques vacances. You can also pay with ANCV CONNECT on our website.
Email us at contact@valdisere.ski to check the status of your order.
You may cancel your order free of charge until one day before your first ski day. Email us at contact@valdisere.ski with your order number. on the first day or beyond, we recommend that you contact your insurer or make a claim.
Email us at contact@valdisere.ski with your surname.
If you would like to modify your skiing start date, email contact@valdisere.ski with your surname, order number and the new date you wish to start skiing.
The receipt for your order is available in your confirmation email and in the “My Account – my orders” area.
+33 (0)4 79 06 32 32 
contact@valdisere.ski 
From Monday to Friday8.30 am-12 am & 2 pm-5.30 pm
of the Very High Customer Satisfaction award
2018/2019
CDA
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